Privacy Policy

Solar Matters long standing commitments to safeguard the privacy of information our clients entrust to us, is essential to our goal to be the first choice for Renewable technologies and consultancy. Protecting the confidentiality and security of client information has always been an integral part of how we conduct our business.

We pledge to continue to ensure that our business practices protect your privacy.

Your personal information

Occasionally you will be asked to submit personal information about yourself (e.g. name, address and email address) in order to receive or use services on our websites. Such services include details of grants and offers, newsletters, publications, information and advice.

By entering your details in the fields requested and submitting your information on the website, you are consenting to the processing of your information by Solar Matters and its agents in accordance with this Data Policy. You may also provide personal information to us when you contact us by email, telephone or letter. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you have requested. Solar Matters will, at all times, act in accordance with current legislation and aim to meet current Internet best practice.

Use and storage of your personal information

When you supply any personal information to Solar Matters we have legal obligations towards you in the way we deal with that information. We must collect the information fairly, that is, we must explain how we will use it. This Data Policy explains how we will use your personal information. The 'Data Protection Notice' that you will find present whenever personal information is collected will provide additional information about how your personal information will be used by Solar Matters.

We will use personal information provided by you or gathered by Solar Matters for the following purposes:

If you are notified that your personal information may be used to allow to contact you for 'service administration purposes', this means that Solar Matters may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to provide you with password reminders or notify you that the particular service has been suspended or changed.

We will not contact you for promotional purposes, such as notifying you of new offers and grants relating to sustainable energy use, unless you specifically agree to be contacted for such purposes at the time you submit your information on the website, or at a later time if you sign up specifically to receive such promotional information.

Where you have opted-in to future communications, we will, on each subsequent communication, offer you an easily executable 'opt-out' option, which will allow you to remove yourself from any future mailings.

Sharing of your personal information

Solar Matters may share your personal information with third parties in the following ways:

Use of Cookies

During the course of any visit to Solar Matters website, the pages you see, along with something called a cookie, are downloaded to your computer. Most, if not all, websites do this, because cookies allow the website publisher to accumulate useful data such as whether the computer (and sometimes its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

We use cookies to help us to provide you with a better service and to assist us to analyse the profile of our visitors. From time to time we will review the information cookies provide on how the website is used in order to improve navigation and increase the relevance of content.

What is a cookie?

When you enter a website your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many websites do this whenever a user visits their website in order to track traffic flows.

Cookies themselves only record those areas of the website that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.

Access to your personal information

You have the right to request a copy of the personal information Solar Matters holds about you and to have any inaccuracies corrected. We will ask for confirmation of identity before we disclose any personal information and may charge a £10 administration fee to process the request. Please address requests to the Data Protection Officer, Solar Matters, 21 Dartmouth St, London, SW1H 9BP.

Right to stop marketing communications

You have the right to ask us not to process your personal information for marketing purposes. We will always inform you before collecting your information if we intend to use your information for such purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your information. You can also exercise the right at any time by contacting us.

Changes to the Data Policy

We may update this Data Policy from time to time. Any changes we may make to the Data Policy in the future will be posted on this page.